Close CRM Review
High-velocity inside sales CRM with built-in global calling, power dialers, two-way SMS, and automated email sequences.
What We Like (Pros)
- Built-in power dialer, VoIP calling, and SMS with zero third-party tools needed
- Engineered for speed—reps live in a single unified inbox
- AI call transcription and coaching summaries
Key Limitations (Cons)
- Higher starting price per seat (though it replaces separate dialer tools)
- Not built for field sales or long multi-year RFPs
- Limited native marketing landing page builders
Feature Matrix & Benchmark
Comparing Close CRM against its closest category competitors.
| Feature / Benchmark | Close CRM Paid (Free Trial) | Pipedrive Paid (Free Trial) | HubSpot CRM Freemium |
|---|---|---|---|
| Starting Price | $49/user/mo | $14/user/mo | $15/user/mo |
| User Rating | ★ 4.7 / 5.0 | ★ 4.5 / 5.0 | ★ 4.6 / 5.0 |
| Sprints & Agile Cycles Built-in support for time-boxed sprints, iterations, and agile backlog management. | ✕ Not Native | ✕ Not Native | ✕ Not Native |
| Interactive Kanban Boards Visual drag-and-drop workflow tracking with custom status columns and swimlanes. | ✓ Supported | ✓ Supported | ✓ Supported |
| Strategic Roadmaps & Gantt Timeline visualization, project milestone dependencies, and executive portfolio views. | ✕ Not Native | ✕ Not Native | ✕ Not Native |
| Native Time Tracking In-app timers, billable hours tracking, and detailed timesheet reporting. | ✕ Not Native | ✕ Not Native | ✕ Not Native |
| No-Code Workflow Automations Trigger-based automations to assign tasks, sync statuses, and send notifications. | ✓ Supported | ✓ Supported | ✓ Supported |
| AI Copilot & Smart Triage Generative AI assistance for summarizing issues, auto-labeling, and drafting updates. | ✓ Supported | ✓ Supported | ✓ Supported |
| Enterprise Security & Governance SOC2 Type II compliance, SAML SSO single sign-on, and granular role permissions. | ✓ Supported | ✓ Supported | ✓ Supported |
| Official Access | Visit Close CRM → | Visit Pipedrive → | Visit HubSpot CRM → |
Compare Close CRM with Key Rivals
Close CRM FAQ
How much does Close CRM cost, and is there a free plan?
Close CRM operates on a Paid (Free Trial) pricing model, with paid plans starting at $49/user/mo. Most plans include a risk-free trial period to test core features before upgrading.
What are the best alternatives to Close CRM?
Top market alternatives to Close CRM in the CRM & Revenue Operations space include Pipedrive, HubSpot CRM, Attio, Freshsales, Copper CRM. The ideal choice depends on your team's workflow, budget, and integration requirements.
What are the primary strengths and limitations of Close CRM?
Key advantages include Built-in power dialer, VoIP calling, and SMS with zero third-party tools needed and Engineered for speed—reps live in a single unified inbox. On the other hand, potential limitations reported by users include Higher starting price per seat (though it replaces separate dialer tools) and Not built for field sales or long multi-year RFPs.
Does Close CRM support enterprise-level security and compliance?
Yes, Close CRM includes enterprise-grade governance controls, data encryption, and role-based access controls designed for scaling organizations.